0

Your Cart is Empty

F.A.Q.

Questions about shipping & returns please visit here.

 

Q. Occasionally my climbOn Crème seems to have small balls that melt upon contact with my skin. What are these?

A. climbOn Creme is free from synthetic emulsifiers so occasionally the shea butter will "re-crystalize" especially in extreme temperature changes. This is totally normal. Just rub in the crème as directed and the balls will melt away, unlocking the beautiful properties of the shea.

Q. The climbOn lotion bar looks like a bar of soap, am I supposed to wash it off after using it?

A. No. The climbOn lotion bar is a skin repair and moisturizing product just like our climbOn Crème. It is to be applied by either rubbing it on the affected area, or by scraping some off and packing it into the affected area like a second skin. Leaving it on will allow the product to be absorbed by your skin and begin helping the skin from the inside while offering protection from the outside.

 

Q. If a product says "not tested on animals" it is considered vegan?

A. For a product to be vegan, it would not contain any animal products or byproducts, such as Emu oil (expressed from the muscle of the Emu bird), beeswax or dairy.  Some of our products contain beeswax and are not vegan.  Our other products do not contain beeswax and are vegan.  Be wary when you see a brand that says, "not tested on animals". This can be misleading. Scientists pretty much test all synthetic chemicals (in inhumane ways) used for cosmetics and food on mice, chinchilla, rabbits and other small mammals. Common fillers such as the parabens, cetyl alcohol, etc. have been tested on animals and continue to be researched in this way. When a company buys its base ingredients from an outside source and then adds their own botanical blend, they can state on their label that they did not test their product on animals. BUT as you can deduct, the outside source's base does have ingredients that are routinely tested on animals.  Since we don't use any synthetic chemicals (only plants and beeswax) none of our ingredients OR our finished products are ever tested on animals.

Q. What is the difference between climbOn & other salves and balms?

A. Every ingredient in climbOn is made to repair, renew, and moisturize. Our powerful, undiluted recipe with food-grade ingredients makes our product more effective than anything else on the market. Test it yourself and see why people LOVE these products.

Q. I have a 2 year old. Is climbOn safe to use on her scrapes?

A. Yes! climbOn is safe and effective for children and even animals.

Q. Do I need to be a rock climber or an athlete to use climbOn?

A. Absolutely not. Anyone with skin can be a climbOn user.  They are highly versatile products for skin health and moisturization.

Q. I've had a climbOn Bar for about a year. Is it still good?

A. Probably.  We guarantee our product for up to two years from the date they ar made, but it may last much longer than that. If it smells good it is good. We manufacture in small batches to ensure freshness for all of our customers.

Q. I left my bar in the car and it completely melted. Is that OK?

A. When essential oils get really hot, they begin activating and losing their potency. But it doesn't mean the product is bad. Like with any valuable item, it's best to keep Climb On!® out of extreme temperatures unnecessarily-save that for your trips to summit or sea! If your bar is no longer a bar, just use it like a salve. No problem!

Here is some helpful research from the Mayo Clinic about Gluten in Skin Care Products.